Return Policy
All non-defective returns require a Return Authorization (RA) number, which will be issued upon notification. (Products returned without this authorization will be refused) RA number must be prominently displayed on the shipping label. Returns must be in original packaging with all contents included, unopened (in resalable condition) and returned within 7 days of receiving item/items. Return shipping is customer’s responsibility, and it is also suggested to insure return shipment in the event of a loss or damaged item in transit, which we are not held responsible for. Non-defective returns will be assessed a 15% restocking fee. Shipping fees will not be refunded. Refurbished merchandise has a ninety day warranty unless otherwise specified. Special orders and closeout (sale) items are not eligible for returns.
Gaming (includes Brand New consoles and games for all different types of systems): All of the gaming comes with Manufacturer's warranty unless specified otherwise in the description section of the item. If the item is defective customer will need to contact Manufacturer. If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.
CELL PHONE RETURNS
This policy is applicable ONLY to the return of cell phones and cell phone accessories. This policy will not apply to any other merchandise provided to you (the customer) by www.espelectronicworld.com .
Cell Phones Information:
GSM vs. CDMA and Frequency Concerns
ESPElectronicworld.com tries to provide the best quality of support for our customers, and with the variety of cellular phones we offer, there are some factors you should be aware of. A large part of our cellular inventory consists of GSM phones. Some GSM (Global System for Mobile Communications) providers include Cingular, T-Mobile, AT&T, etc… A GSM network differs from a CDMA (Code Division Multiple Access) network in several ways; the easiest to distinguish by means of being a GSM phone requires a SIM card (which is not included). SIM cards can be obtained from your provider. When purchasing a GSM phone you should take into consideration which bandwidth frequency is available in your area and we ask that you please contact your service provider for assistance.
The frequency coverage depends on the area and your service provider. GSM cellular phones only run on 4 possible frequencies, 850/900/1800/1900. Quad Band phones can run on all 4 frequencies, Tri Band phones will only work on 3 out of the 4 frequencies, and Dual Band phones will only work on 2 out of the 4 frequencies. 850/1900 is US frequencies, and 900/1800 is international frequencies. The majority of our Tri Band phones are 900/1800/1900 which means they work internationally as well as on a US 1900 frequency (850 frequency will not work). (Please check with your provider for details on the frequency in your area prior to placing your order.)
Phones returned due to frequency issues are subject to approval and a 20% restocking fee.
All phones intended for use with carriers other than GSM networks are marked accordingly. As the majority of phones we offer are international models, and are not assigned to one specific carrier, unless marked otherwise, the GSM phones can be used on any GSM network: Cingular, T-Mobile, AT&T, etc… However for best service from your cellular phone, the above frequency regulations must be observed.
*Cell phones which are marked as unlocked (being international phones) are not capable of working on the internet. They are not enabled to browse the internet and will not be able to access it. ESP Electronic World also provides you with certain CDMA and IDEN phone models which work with the provider specified on the item description. All phones intended for use with CDMA and IDEN networks are specifically marked.
PLEASE NOTE: All cellular phones are sold as is and do not include manufacturer warranties. Please refer to the return policy for further information.Without exception, no item may be returned without prior authorization in the form of an RMA number provided by customer service at www.espelectronicworld.com
Important Notice: In the case of a return without prior authorization from www.espelectronicworld.com : the item in question will either be shipped back to the customer at their expense, or at the customer’s request ESP Electronic World may elect to accept the item back with a restocking fee of 50% of the total merchandise value.
DOA cell phones:
For the return of any Dead On Arrival cell phone ESP Electronic World must be notified within 5 business days of the receipt of the merchandise. This type of return may come back only for exchange without exception.
All shipping and handling fees are non-refundable with an exception where ESP Electronic World has made an error by shipping an incorrect item to the customer. In this case, Member must contact ESP Electronic World to obtain a return label or request merchandise pick up. Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. ESP Electronic World must be informed of the receipt of incorrect merchandise within 5 days of the delivery. In addition the incorrect item MUST remain in its complete original condition, unused, and at the point of return contain all of the items originally included in the shipment, pertaining to all accessories, protective coverings and packing materials.
Unwanted items:
Will be subject to a restocking fee of 20% and must be in their original condition and appear unused. All protective covering and accessories MUST also be included in the original packaging and be in original condition never having been removed.
Refused Delivery:
Returns falling under this category will be treated like unwanted returns and will consequently incur a restocking fee of 20%. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways.
Please note: The cell phones represented on ESP Electronic World are international models and will hold no manufacturer warranty. Select models may be taken to a nearby manufacturer service center to be serviced at the recipient’s expense. If the return has been received to our warehouse after 30 days from the original day of the receipt of the merchandise, it will be sent back to the customer at their own expense. All reimbursements are done in the form of a company credit which can be used towards new orders. Customers may request a refund back to their credit card in which case a 5% credit card processing fee will be deducted from the total amount of the refund. Refunds may take 5 to 7 business days to post back to the credit card.
Refurbished/Reconditioned Products Policy
If the item is factory refurbished/reconditioned you will see (R) next to the model number. Products that are reconditioned by the manufacturer have been tested to meet quality specifications, some items come with 90 days manufacturer's warranty, please check individual product description for this information. The warranty is serviced direct.
