Q. What are refurbished products?
A. Refurbished electronic products MAY have scratches, dents or other forms of cosmetic damages, which do not affect the performance of the product. Products that are reconditioned by the manufacturer have been tested to meet quality specifications, some items come with 90 days manufacturer's warranty, please read product description for individual information. The warranty is serviced direct.
Q. Why should I buy refurbished products?
A. Refurbished products are priced reasonably. You get a renewed or restored product by a quality manufacturer at a lower cost. Consumer laws prevent manufacturers from selling anything considered factory refurbished as “new”, whether the item was returned because consumer did not like it or because of a glitch in a computer chip. You, the espelectronicworld.com customer, benefit from this and get a quality product with a lower defect rate because it has been repaired and tested and all for less!
Q. How long does it take to process my order for shipping (shipping policy page)?
A. Orders are processed within 24 to 48 hours, Monday through Friday (if order is received after 9 AM Monday morning, order will be shipped on Tuesday, unless otherwise specified). Orders placed on the weekend or Holidays will be processed on the following business day.
Q. What shipping courier will be used to ship order?
A. UPS and FEDEX Ground are used to ship most orders unless otherwise specified.
Q. Where do you ship to?
A. We will ship to anywhere in the Continental USA.
Q. Do you charge sales tax?
A. Pennsylvania residents will be charged 6.0% sales tax upon checkout. (Some products being shipped to CA and FL may be charged sales tax; this will be known upon checkout).
Q. What is your policy for returning damaged goods?
A. Contact us immediately if a product you ordered was received damaged. We desire 100% customer satisfaction and will accept returns on damaged items for either a full refund or an exchange of merchandise.
Q. What is your policy on back orders?
A. Customers will be notified of a back order as soon as possible so as to refund the item amount, offer a store credit in its place, or the customer may wait for the back order to come through. Your satisfaction is our guarantee!
Q. What is your return policy on Cell Phones and Cells Phone Accessories?
A. This policy is applicable ONLY to the return of cell phones and cell phone accessories. This policy will not apply to any other merchandise provided to you (the customer) by www.espelectronicworld.com .
PLEASE NOTE: All cellular phones are sold as is and do not include manufacturer warranties. Please refer to the return policy for further information.
Without exception, no item may be returned without prior authorization in the form of an RMA number provided by customer service at www.espelectronicworld.com
